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OIA (Office of the Independent Adjudicator for Higher Education) Annual Statement

The OIA has now published its Annual Statements to higher education providers for the calendar year ended 31 December 2018. 

The Annual Statements 2018 can be viewed on the OIA’s website –

Our expectation is that points of contact should share the Annual Statement as part of the provider’s management reporting and quality assurance processes. Please ensure that the Annual Statement is passed to the appropriate senior managers, officers and/or committees, including at governance level, and to your students’ union or student representatives. 

Our Annual Statements improve the transparency of our Scheme, and increase public scrutiny of complaints handling in higher education providers, and students’ confidence in those processes. We hope that providers find the Annual Statements useful.